Evaluation of the tradeoff in sustainability between time windows vs failed deliveries, all in an e-commerce last-mile context.
From the introduction... The fast evolution of information technology services and the dynamic changes in the market, from having customers claiming to have a more efficient and prompt service to a green consumerism trend, are profoundly impacting the way of doing business. This is making the companies adapt through the search for new solutions to become as efficient as possible. In particular, e-commerce is becoming more relevant in the business world, which has a prominent role in influencing customers’ behavior.